What should staff know about elevator use during emergencies?

During emergencies, understanding how to communicate with occupants if the elevator stalls is critical for ensuring safety. Elevators can become inoperable during a fire or other emergency, leaving occupants stranded. Staff must be trained to provide clear guidance and reassurance to those inside, helping to alleviate panic and provide instructions on how to signal for help or what actions they can take while waiting for assistance.

This knowledge enables staff to maintain calm in potentially stressful situations and to effectively coordinate the rescue operation or other emergency responses. Ensuring that staff are adept at communication also helps build trust with the occupants, who may be feeling vulnerable or anxious during an emergency.

While it is also important to be aware of factors such as maintenance schedules or safe elevator use practices, the ability to communicate effectively in a crisis is paramount in ensuring the safety and well-being of occupants.